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WPS Privacy Policy

At WPS, your privacy is very important to us. PLEASE READ THE FOLLOWING CAREFULLY. If you are under the age of eighteen (18), please read with your parent or guardian.

Because WPS respects your privacy, we do not sell, rent, trade, or unnecessarily share with any other organization the personally identifiable information (“personal information”) you supply to us. As part of our business operation, we gather certain types of personal information from users of our Online Properties and for various WPS activities, operations, and business purposes. This Privacy Policy describes how we collect, use, manage, store, and may disclose for business purposes the personal information that you may provide to us. This Privacy Policy is a part of WPS’s Terms of Use, which is binding on all users of our Online Properties. These Terms of Use, along with any contracts and documents signed by you, govern your visit to our Online Properties, including websites, our Online Evaluation System (“OES”), other online assessments, web applications, social media pages, and other internet-based, digital, or wireless offerings (hereafter collectively referred to as “Online Properties”), as well as your use of our services.

If you do not agree with our Privacy Policy, please do not participate in WPS’s online or off-line activities or use any of our services that require you to provide your personal information.

Statement of data privacy

WPS provides psychological assessments and related intervention resources that improve clinical evaluation, inform diagnosis, and guide therapy, thereby serving clinicians, educators, and researchers who use these tests (“test users”). On behalf of its test users, WPS collects certain personal data from test users and their test-taking customers, whether those individuals are residents of the United States, the EU, or any other country, or when WPS is provided with test takers’ personal information by test users. WPS may also collect personal information from visitors to our other Online Properties or at in-person events.

This personal information includes, but is not limited to, name, contact information (e.g., postal address, email, phone number), demographic information, date of birth, gender, ethnicity, race, information proving eligibility for WPS’s services, ADA/accommodations-related information, scheduling information, and testing-related information and results. WPS uses this data to fulfill its assessment services under contracts with our customers and their test takers. We may share personal information in order to securely fulfill assessment services, but we will not provide it, nor sell it, to any third party who is unrelated to WPS or its services. This Policy provides an overview of how we obtain, store, and use your personal information. It is intended to provide a general overview and answer questions you may have about specific privacy issues.

The Policy applies to everyone, regardless of where they reside, who has dealings with WPS that result in the collection of personal information. However, please be aware that if you reside in the European Union (“EU”), this explanation and summary of the Policy is specifically designed to meet the requirements of the EU General Data Protection Regulation (“GDPR”), which became effective on May 25, 2018. Similarly, if you reside in California, this summary of the Policy is designed to meet the requirements of current California law, including the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”).

Identity of the data controller

Under the GDPR, a data controller is the organization who dictates how—and for what purpose—data will be used. A data processor carries out processing of that data on behalf of a data controller. Normally, WPS is not a data controller. However, for certain test-taker data that we collect, WPS may be the data controller. In these limited situations, WPS conducts a variety of data analyses and research related to testing outcomes using your anonymous personal information on an aggregated basis. When we conduct these analyses, you are not personally identified and none of your personal information is disclosed.

In most other instances, WPS functions as the data processor or the data collection agent for our customers (i.e., the test users who purchase our assessments/assessment services and administer tests to their clients), who are the actual data controllers. The data controller is responsible for deciding the purposes for which personal information is used and processed, and the means by which such processing is done. Thus, it is the data controller’s responsibility to inform you in advance of the processing of your personal information and to explain your privacy rights. You should make any inquiries and/or requests about your data directly to the actual data controller, if you have that information. In order to facilitate your contacting the actual data controller, if you request it, WPS will pass along your inquiries and/or requests to the relevant data controller. As a data processor, WPS will follow the instructions we receive from our data controller customers in responding to your request.

You may contact WPS by writing to WPS at the address shown in the Contact section of this Policy, or by sending an email to privacy@wpspublish.com.

What are your rights?

Your rights in relation to your personal information are to: (1) be informed about its use; (2) have access to your information; (3) correct your personal information; (4) have your personal information deleted in certain situations; and (5) restrict how we use your personal information.

In addition, you have the right to be forgotten, but this right is limited in a testing environment. In most situations, previous test results are exempt from this right because they may be necessary to establish, exercise, or defend legal claims, or they are required by test users to exercise various business obligations/rights they have related to your purchasing assessments/ assessment services or other similar business purposes.

You also have the right to have your personal information transferred to others; however, because WPS’s use of your personal information is limited to fulfilling the education and assessment services for which you contracted with our customers, it is usually not technically feasible for WPS to honor such a request because we are not able to exchange that information with another entity with which we have no direct interface or where WPS has no existing business reason to exchange data (e.g., another testing organization that requires the test users or test takers to register directly with it).

You are also entitled to know if WPS is using any automated decision making (including profiling). WPS does not use any such automated technologies in its processing of your personal information.

Exercising your rights regarding the collection and use of your personal information

You have the right to withdraw your consent at any time during or subsequent to your use of our Online Properties by emailing WPS at privacy@wpspublish.com. However, any data processing performed by WPS prior to your withdrawal of consent cannot be undone. In situations where the data controller is another entity, you will need to exercise your rights directly with that entity, who will notify WPS of its handling of your request so that we can follow its instructions.

You also have the right to object to WPS’s collection and/or use of your personal information, to request access to your information, and to request that we correct any information we have or to remove you from our records. If your personal information changes (e.g., phone, email, or postal address), you can change any online, physical contact, and/or other personal information by contacting WPS as shown above. If you wish to correct/update/delete information or no longer desire to receive information from WPS, you can notify us by using any of the information in the Contact section of this Policy. We will respond to your request without undue delay.

You may file a complaint with WPS by emailing us at privacy@wpspublish.com, and WPS will respond without undue delay, unless we inform you that additional time will be required. In addition, you have the right to file a complaint with your relevant Supervisory Authority (i.e., Data Protection Authority) or other enforcement entity.

WPS’s legitimate interests for collecting/using your personal information

Most of the time, we collect and use your information because you have contracted with and/or given your affirmative consent to a test user and/ or directly to WPS. We use the information given to us by you and/or the test user to fulfill the assessment service(s) that you contracted to receive. These services can include scoring a test you took at the request of a test user, conveying your test results to you or the test user, and aggregating anonymous testing statistics pooled from many test takers to help ensure that the assessments we market are properly constructed, valid, and reliable.

How does WPS obtain your consent?

In some situations, at the end of this Policy, you will be asked to indicate your affirmative consent by agreeing to its terms and conditions, and thereby allowing WPS to collect and use your personal information. In other situations, WPS relies on the consent you have given the test user with whom you are working, or the contractual rights that test user has with you. In some situations, WPS has other legitimate bases (e.g., implied agreement by continued use, written or verbal agreement) for collecting and using your personal information.

Website collection, use, and disclosure of personal information

WPS recognizes the importance of protecting the privacy of visitors to our Online Properties. As you interact with our Online Properties, we may collect certain types of personal information about you. Personal information may be used by WPS to fulfill its assessment services, to process online purchases, to inform about products and services, to improve the products and services we offer, and otherwise to better meet the needs and preferences of WPS customers.

We do not share your personal information with any third parties who are unaffiliated with WPS or its services. We may share this information with our operational service providers and contractors, the specialists who provide internal support to WPS’s operations, including maintenance, management, storage, disposal of personal information, and/or fulfillment of services and your online purchases. If any operational service providers are provided access to your personal information, they are required to protect it in a manner that is consistent with this Privacy Policy (e.g., only using the information to carry out the services they are performing for us).

We also may disclose your personal information to comply with court orders or subpoenas or when otherwise required to do so by law. We may also disclose such data in cooperation with a request from law enforcement or government entity or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use, or to comply with legal or regulatory obligations. In addition, we may transfer information to a third party in the event of corporate restructuring (e.g., a sale, merger, or other transfer of assets).

WPS reserves (1) the right to monitor your use of the Online Properties to determine if you are complying with our terms and (2) the right, in its sole discretion, to terminate your access to the Online Properties.

HIPAA statement

WPS is committed to protecting the privacy of any personal health information (PHI) that we may receive. Part of that commitment is complying with our obligations under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). In the event of a discrepancy or conflict between this Privacy Policy and our HIPAA obligations, our obligations under HIPAA will govern. Because we are in most instances merely acting as a Business Associate of a Covered Entity, we provide strong support and assurances about our compliance to the Covered Entity with which you may be dealing and follow the instructions for handling your personal information provided by the Covered Entity.

We take our responsibilities towards customer confidentiality very seriously and have dedicated both resources and time to train our workforce to develop and implement all the components of our HIPAA Compliance Program. We have implemented many technical, physical, and administrative safeguards to protect the privacy, integrity, and availability of our customers’ PHI and to demonstrate our good faith effort towards HIPAA Compliance. WPS also conducts frequent comprehensive system, policy and procedural reviews and is continuously evaluating and strengthening our security posture by incorporating state-of-the-art information technology privacy and security measures.

California privacy rights

Residents of the State of California, under California law, have the right to request in writing from companies conducting business in California, a list of all third parties to which the company has disclosed personal information during the preceding year for direct marketing purposes. WPS does not disclose personal information to any third parties for direct marketing purposes.

Additionally, California law requires that we indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. WPS respects the “Do Not Track” settings and will not track customer data within our internal processes but must clarify that some third parties might ignore these requests and we are not responsible for or have control in that situation.

Under California privacy laws, California residents are entitled to: (1) see what data companies collect on them; (2) request that it be deleted; (3) know what third-party companies their data has been sold to; and (4) direct businesses to stop selling that information. WPS does not sell your personal information. If you desire to make a request under the CCPA or applicable California law, you should write to us at privacy@wpspublish.com.


To enhance your experience with our Online Properties, some of our web pages may use “cookies.” Cookies are small data files that are sent to your browser or related software from a web server and stored on your computer’s hard drive. Cookies track where you travel on our website and what you look at and purchase. All of these purposes serve to improve and personalize your experience on our websites. The WPS Online Properties may also use cookies to facilitate the checkout process. If you choose to change your browser preferences to disable cookies, you will still be able to make a purchase at WPS. However, you will have to reenter your purchasing information each time you return to the store to make a purchase.

Some of the cookies and tracking technologies that we use on our website are strictly necessary and they are there to technically enable the website and its components as well as to enable security measures. Strictly necessary cookies are activated without user consent because these are necessary for the website to work properly and in a secure way. All other cookies and tracking technologies not classified as strictly necessary are subject to consent from website visitors.

Our website uses first-party and third-party cookies to provide services and resources you may have requested during your navigation. We classify these cookies in the following categories:

You may customize your cookie preferences by accessing the “Do Not Sell My Personal Information” or “Cookie Settings” links at the bottom of the web page.

IP address

Our systems automatically collect data about your device’s Internet address when you visit us. This information, known as an Internet Protocol address, or IP address, is a number that’s automatically assigned to your computer by your Internet Service Provider whenever you’re on the Internet. When you connect with our Online Properties, our systems may log your IP address or other information. Our systems may also record the referring page that linked you to us (e.g., another website or a search engine); the areas you visit on our Online Properties; the site you visit after our Online Properties; the ads you see and/ or click on; other information about the type of web browser, computer, platform, related software, and settings you are using; any search terms you have entered on our Online Properties or a referral site; and other usage activity and data logged by our systems. We use this information for internal system administration, to help diagnose problems with our systems, and to administer our Online Properties. Such information may also be used to gather broad demographic information about visitors to our Online Properties, such as country of origin and Internet Service Provider.

Retention of your personal information

WPS does not retain personal information longer than is necessary, taking into account any legal obligations we have (e.g., to maintain records for tax purposes), as well as any other legal or operational basis that we or our test user customer have for using your personal information (e.g., your consent, performance of services to you and/or our customers, or our legitimate interests in providing assessments/assessment services, and other business operations).

Security of personal information

In connection with your purchases at www.wpspublish.com (or via other Online Properties), we may use a third-party payment service provider to collect your credit card number and related information (e.g., expiration date, address, card verification code). The third-party provider is PCI-DSS compliant and conducts the financial transaction in a secure manner by collecting your payment information through a secured Internet connection via SSL/TLS.

The third-party payment mechanism will be accessible via a hyperlink from the website and the third-party provider will be solely responsible for all financial transactions and the collection, use, and storage of your credit card [or debit card] information.

In connection with your purchases, additional personal information may be requested, such as full name, billing and shipping address, email address, and telephone number and any such information that is required to fulfill your order and to communicate with you regarding your order. Our payment service provider will only use your payment information to complete the specific transaction you requested; WPS does not store or retain your personal information after completion of the transaction.

Please remember that no data transmission over the Internet, or by other means, can be guaranteed to be 100% secure. Thus, while we strive to protect your personal data, WPS cannot ensure or warrant the security of any information you transmit to us. Therefore, you understand, acknowledge, and agree that you transmit certain personal information at your own risk.

Once we receive your data, we use reasonable efforts to ensure the information you provide is secure and not readily available to unauthorized individuals or third parties. Such efforts may include storing your data on encrypted hardware that is only accessible to authorized and limited parties on a need-to-know basis. In securing personal information, WPS utilizes generally accepted technical and organizational measures to protect personal data against loss, misuse, or alteration throughout collection, transmission, processing, and storage, including the physical security of our facilities.

Children’s privacy

Children should not provide any personal information without permission from their parent, guardian, or teacher. WPS follows the requirements of the Children’s Online Privacy Protection Act (“COPPA”). We do not condition children’s participation in an online activity on the disclosure of more information than is reasonably necessary to participate in the activity. We do not share children’s information with outside third parties not bound by this Privacy Policy, or otherwise inconsistent with the requirements of COPPA. If you are a Parent or Legal Guardian and would like to review any personal information that we have collected online from your child, have this information deleted, and/or request that there be no further collection or use of your child’s information—or if you have questions about these information practices—you may contact us via email at privacy@wpspublish.com, or via mail at:

WPS - Western Psychological Services
625 Alaska Avenue
Torrance, CA 90503-5124

WPS advertising and promotional emails

WPS only sends advertising and promotional emails to those who have consented to receive such communications. You can “opt out” of receiving advertising and promotional email from us in compliance with federal law by following the opt-out instructions in our email messages. To ensure that your opt-out request is honored, you must use the designated method in the email message to notify us of your opt-out request, as we cannot guarantee that other methods of notification will be effective or timely. Please note that even if you choose to opt out of WPS’s marketing, we will continue to send you important service-related communications (e.g., order confirmations).

Monitoring and use of aggregate information

We reserve the right to monitor and edit any personal information about our users, including information about the use of website activities and services and the contents of users’ email messages for internal purposes. We will take such measures if we believe it is necessary to protect the security, integrity, and operations of this website or WPS. We may disclose aggregate statistics regarding our users and user behavior as a measure of interest in and use of our Online Properties, such as overall patterns or demographic reports that do not describe or identify any individual user.

We also may use test results for individual test takers for research purposes. In those instances, ALL individual personal information that could be used to identify you is removed so that the results are anonymous, and then those results are aggregated into a data pool that is used for research. For example, such a database may show how many test takers were male or female and the ages of test takers, but no individual information about you is connected to that database. Among the research uses of such aggregated anonymous data are development of test norms and new test items.

Changes to our policy

We may revise this policy at any time by updating this posting without advance notice to you. Such revisions shall be effective to you immediately upon posting. Therefore, we encourage you to visit our website to review this Privacy Policy often.

Contact information

If you have questions or comments about our Privacy Policy or our practices, you may contact our Privacy Officer by email at privacy@wpspublish.com, or via mail at:

WPS - Western Psychological Services
625 Alaska Avenue
Torrance, CA 90503-5124

Affirmative consent

I have read the above information presented by WPS about its Privacy Policy, including the use of cookies. I hereby give affirmative consent to WPS to collect and use my personal information. In addition, I hereby recognize that WPS may have other legitimate bases for collecting and using my personal information. I am aware that I have the right to withdraw my consent at any time with effect for the future, by email to privacy@wpspublish.com or in writing to WPS at its mailing address shown above.

WPS Privacy Policy last updated April 11, 2023